Shipping policy

Last updated: June 18, 2026

This Shipping Policy explains how and when we dispatch and deliver orders placed with Music Centre. We ship Australia-wide. If you have any questions, please contact us at sales@musiccentre.com.au or (02) 4325 4900.

Free shipping

Orders under 20kg, over $199 and under 100cm (in any direction) have the option to ship for free to ACT, NSW, VIC, QLD and SA metropolitan areas.

Free shipping is not available to WA, NT, Far North QLD, TAS or any non-metropolitan or remote location within Australia, as determined by us. Shipping charges to these locations will be displayed in the cart during checkout.

Shipping costs

For orders that do not qualify for free shipping, shipping is calculated live at checkout based on the size, weight and destination of your order, so you pay the actual carrier rate. The total shipping cost is shown before you complete your purchase.

Dispatch and handling

In-stock orders are typically dispatched within 1–2 business days of your order being placed and payment being received. Business days are Monday to Friday, excluding public holidays.

Stock availability and special orders

All items offered on our website are subject to availability. We show the stock status on each product page, including when an item is not held in our store but is available to order from our supplier. Items shown as available from our supplier are ordered in once you place your order, and these can take additional time to arrive before we can dispatch them.

We make every effort to keep the stock information on our website accurate and up to date. However, stock status is provided as a guide only and can change, particularly for items held at our supplier, so it cannot be guaranteed. If an item you have ordered turns out to be unavailable, we will contact you to discuss the options, including an expected lead time, an alternative product, or a refund.

Lead times on supplier-sourced and special-order items can vary considerably and are estimates only, as they depend on stock held by the manufacturer or distributor. If an item is delayed or its availability changes after you order, we will contact you to confirm the expected lead time before proceeding.

Because special orders are placed specifically for you, they may not be eligible for change-of-mind cancellation or return once your order has been accepted. Please see our Refund Policy for details.

Delivery timeframes

Once dispatched, estimated delivery times are:

Metropolitan areas: 2–8 business days
Regional and remote areas: allow additional time

All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by the carrier, weather, customs or other events outside our control.

Large and bulky items

Large or heavy items (such as pianos, keyboards, amplifiers, PA systems, drum kits and similar) are excluded from free shipping due to their size and weight. For these items we will quote freight separately and contact you to arrange delivery before processing your order. In some cases local delivery or in-store pickup may be the best option, and we’re happy to help you choose.

Click & Collect

You’re welcome to collect your order from our store at no charge. Select Pickup at checkout and we’ll email you when your order is ready, usually within 1–2 business days. Please bring your order confirmation and photo ID when you collect.

Our store:
Music Centre
Shop 4 / 39 Central Coast Hwy, West Gosford NSW 2250
Phone: (02) 4325 4900

Tracking your order

Where tracking is available, we’ll email you tracking details once your order has been dispatched so you can follow its progress.

Delivery addresses

Please ensure your delivery address is complete and correct at checkout, as we cannot be responsible for orders delayed or lost due to an incorrect address. A street address may be required for larger items, and some items cannot be sent to PO boxes. Some deliveries may require a signature on receipt.

Damaged or missing deliveries

We take care to pack your order securely. If your order arrives damaged, please contact us within 24 hours at sales@musiccentre.com.au or (02) 4325 4900 with photos of the packaging and the item so we can help resolve it. If your tracking shows delivery but you have not received your order, please get in touch and we’ll investigate with the carrier.

This policy should be read together with our Refund Policy. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

International shipping

We currently ship within Australia only. If you are outside Australia and would like to place an order, please contact us at sales@musiccentre.com.au and we’ll do our best to help.