Shipping & Returns

• Free to metro ACT, NSW, VIC, QLD & SA on orders under 20kg, over $199 and under 100cm in any direction
• Not available to WA, NT, Far North QLD, TAS or remote areas, rates show in the cart at checkout
• Everything else: the live carrier rate is calculated at checkout, so you only pay the actual cost

• In-stock orders are dispatched within 1–2 business days of payment
• Metro delivery: 2–8 business days once dispatched
• Regional & remote: please allow extra time
• Supplier-sourced and special-order items can take longer, and we'll keep you posted
• All times are estimates; the final leg is handled by the carrier

• Free pickup from West Gosford, choose Pickup at checkout
• Ready within 1–2 business days; we'll email you when it's done
• Bring your order confirmation and photo ID
• Shop 4 / 39 Central Coast Hwy, West Gosford NSW 2250

Pianos, keyboards, amplifiers, PA systems, drum kits and similar are excluded from free shipping due to their size and weight. We'll quote freight separately and contact you to arrange delivery before processing your order. Sometimes local delivery or in-store pickup is the better option.

We currently ship within Australia only. If you're outside Australia and you've got your heart set on something, email sales@musiccentre.com.au and we'll do our best to help.

• Request a return within 30 days of receiving your order
• Item unused and in original, undamaged condition with all packaging, manuals, accessories and seals
• Returned item must reach us within 10 business days of approval
• Proof of purchase required
• You cover return shipping; a restocking fee of up to 15% may apply (we'll confirm first); refunds exclude original shipping

• Opened hygiene items (earplugs, in-ears, harmonicas, mouthpieces, reeds)
• Software or plugins once the seal is broken or the code is redeemed
• Sheet music, books, CDs, DVDs and other copyable media
• Strings and consumables once opened
• Second-hand, ex-display, clearance or “as-is” items
• Special orders and gift cards

• Contact us as soon as possible (within 24 hours for transit damage) with your order number and photos
• Major failure: choose a refund, replacement or repair. Minor failure: we may repair it within a reasonable time
• We cover reasonable return shipping for verified faulty or incorrect items
• Not covered: misuse, accident, unauthorised modification or normal wear and tear

New products are covered by the Australian manufacturer's or distributor's warranty unless stated otherwise. Periods and terms vary by brand, and some claims may need to be assessed by the manufacturer's service agent, and we'll guide you through it.

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. Nothing on this page limits or replaces those rights. Full terms are in our Refund Policy.