Frequently Asked Questions

Every product page shows its current stock status. Some items aren't held in our West Gosford store but can be ordered in from our supplier, these are marked accordingly and can take a little extra time. Stock status is a guide only and can change, so if anything turns out to be unavailable we'll get in touch to talk through your options. More detail is in our Shipping Policy.

Often, yes. We work with a wide range of distributors, so if you can't see what you're after, send us the brand and model and we'll check availability and an estimated lead time for you. Special orders are placed specifically for you, so different return terms can apply, we'll let you know upfront.

Absolutely. Call us on (02) 4325 4900 and our team can help you choose the right gear, check stock, or place an order, whatever's easiest for you.

Visa, Mastercard and American Express, plus Apple Pay, Google Pay, Shop Pay and PayPal. You can also split your purchase or rent to own, see Payment Options for the full rundown.

Yes. PayPal Pay in 4 splits eligible purchases under $2,000 into four interest-free payments, and Zip offers up to 3 months interest free (fees apply). Just pick the option at checkout. Approval and terms apply.

Studio 19 lets you take eligible gear home today (from $400) for a low weekly rate. Choose a 6, 12 or 36-month minimum term, then keep renting, return it, or apply to buy, and the buy-out price shrinks the longer you rent. Look for the Studio 19 option on eligible product pages. Rentals are provided by Studio 19; approval and conditions apply.

Yes. Our checkout is powered by Shopify with bank-grade encryption, and your payment is processed securely.

Orders under 20kg, over $199 and under 100cm (in any direction) ship free to metropolitan ACT, NSW, VIC, QLD and SA. For everything else, shipping is calculated live at checkout from the size, weight and destination, so you only pay the actual carrier rate. See Shipping & Delivery for the full picture.

In-stock orders are typically dispatched within 1–2 business days. After that, allow 2–8 business days for metro areas and a bit longer for regional and remote locations. Supplier-sourced and special-order items can take longer, we'll keep you posted on lead times.

Yes, choose Pickup at checkout and we'll email you when it's ready, usually within 1–2 business days. Bring your order confirmation and photo ID. You'll find us at Shop 4 / 39 Central Coast Hwy, West Gosford NSW 2250.

Big items like pianos, amplifiers, PA systems and drum kits are excluded from free shipping due to their size and weight. We'll quote freight separately and contact you to arrange delivery before processing your order, and sometimes in-store pickup is the better option. We're happy to help you choose.

We currently ship within Australia only. If you're outside Australia and you've got your heart set on something, email sales@musiccentre.com.au and we'll do our best to help.

Yes. We'll match any current Australian advertised price on an identical, in-stock item from an authorised Australian retailer. Head to our Price Match page for the conditions and how to request one.

A few things we can't match: prices at or below cost (loss-leading deals), listing errors or misprints, member-only pricing, cashback offers and promotional giveaways, bundle deals where you're only buying part of the bundle, and non-authorised Australian retailers or grey imports. Full conditions are on our Price Match page.

Changed your mind? We offer a refund, exchange or store credit if you contact us within 30 days of receiving your order, the item comes back unused and in its original condition, and it reaches us within 10 business days of your return being approved (some exclusions apply). You cover return shipping, a restocking fee of up to 15% may apply (we'll always confirm before processing), and refunds are for the cost of the goods and exclude the original shipping. This is on top of your rights under the Australian Consumer Law. Full details are in our Refund Policy.

Please contact us as soon as you can, and within 24 hours for transit damage, with your order number and a few photos of the issue. Our goods come with guarantees that can't be excluded under the Australian Consumer Law, and we'll sort out a repair, replacement or refund as appropriate. See our Refund Policy.

Yes, new products are covered by the Australian manufacturer's or distributor's warranty unless stated otherwise. Periods and terms vary by brand and product, and some claims may need to be assessed by the manufacturer's service agent. We'll guide you through it.

We do. Setups, restrings, repairs and general servicing are all part of what we do. Visit our Repairs & Servicing page or get in touch to tell us what your instrument needs.

Absolutely, you're always welcome to drop in and have a play before you buy. You'll find us at Shop 4 / 39 Central Coast Hwy, West Gosford NSW 2250. We keep the current trading hours in the footer or give us a call on (02) 4325 4900.

Call (02) 4325 4900, email sales@musiccentre.com.au, or use our contact form. We're happy to help with anything, before or after your purchase.